Privacy policy
Effective August 24, 2026
PCS Plumbing ("PCS", "we") is a plumbing company at 615 E Hale Lake Rd, Warrensburg, MO 64093. This page explains what information we collect when you contact us or use this website, what we do with it, and what we never do with it. It is written to be read, not skimmed past.
What we collect
When you send the quote form: your name, phone number, service address, what's going on, and how soon you need us. That goes to our office so we can call you back and do the work.
When you call or leave a voicemail: your phone number, the time of the call, and any voicemail you leave. Voicemails may be transcribed to text so the office can read them quickly. Our after-hours line keeps a timestamped record of calls, messages, and callbacks so nothing gets dropped overnight.
When you text us: your phone number and the messages you send.
From the website itself: standard server logs (IP address, pages requested). We don't run advertising trackers. If we add basic analytics to count visits, it measures traffic, not people.
How we use it
To schedule and perform plumbing work, call and text you back about your job, send quotes and payment links, keep honest records of after-hours calls and how they were handled, improve how our phones and message-taking work, and meet legal and accounting obligations. That's the whole list.
Text messaging
When you text our business number or give us your number and ask us to text you, you consent to receive texts from us about your service — things like scheduling, quotes, and payment links. Message frequency varies with your job. Message and data rates may apply. ReplySTOP at any time to stop receiving texts, orHELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your phone number and texting consent are never sold, rented, or shared for anyone else's marketing.
Who we share it with
Only the service providers who make our business run: website hosting, phone and messaging carriers, scheduling and invoicing software, and payment processing. Each gets only what it needs to do its job.We do not sell your information. We do not share it for marketing. We disclose information beyond that only if the law requires it.
How long we keep it
Job and billing records as long as business and tax rules require. Call recordings and voicemails are erased automatically on a schedule rather than kept forever.
Your choices
Text STOP to stop texts. Call us to ask what we have on file about you, to correct it, or to ask us to delete what we're not required to keep. We'll deal with you straight.
Security
We use reasonable safeguards to protect the information above, including limiting who can see it and using providers with their own security protections. No system is perfect, but we don't treat your information carelessly.
Children
This site and our services are for homeowners and businesses, not children, and we don't knowingly collect information from anyone under 13.
Changes
If this policy changes, the new version goes on this page with a new effective date.
Contact
PCS Plumbing
615 E Hale Lake Rd, Warrensburg, MO 64093
(660) 441-3151